Actual call centre conversations !!
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Posted:Jun 12, 2008 9:51 pm
Last Updated:Jun 13, 2008 7:14 pm 2395 Views
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Actual call centre conversations !!!!!(Based on true Story !)
Customer: 'I've been ringing 0800 2100 for two days and can't get through to enquiries, can you help?'.
Operator: 'Where did you get that number from, sir?'.
Customer: 'It was on the door to the Travel Centre'.
Operator: 'Sir, they are our opening hours'.
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Samsung Electronics
Caller: 'Can you give me the telephone number for Jack?'
Operator: 'I'm sorry, sir, I don't understand who you are talking about'.
Caller: 'On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?'
Operator: 'I think you mean the telephone point on the wall'.
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RAC Motoring Services
Caller: 'Does your European Breakdown Policy cover me when I am travelling in Australia ?'
Operator: ' Doesn't the product name give you a clue?'
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Caller (enquiring about legal requirements while travelling in France ):
'If I register my car in France , do I have to change the steering wheel to the other side of the car?'
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Directory Enquiries
Caller: 'I'd like the number of the Argoed Fish Bar in Cardiff please'.
Operator: 'I'm sorry, there's no listing. Is the spelling correct?'
Caller: 'Well, it used to be called the Bargoed Fish Bar but the 'B' fell off'.
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Then there was the caller who asked for a knitwear company in Woven.
Operator: 'Woven? Are you sure?'
Caller: 'Yes. That's what it says on the label; Woven in Scotland '.
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On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:
'I haven't got a pen, so I'm steaming up the window to write the number on'.
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Tech Support: 'I need you to right-click on the Open Desktop'.
Customer: 'OK'.
Tech Support: 'Did you get a pop-up menu?'.
Customer: 'No'.
Tech Support: 'OK. Right-Click again. Do you see a pop-up menu?'
Customer: 'No'.
Tech Support: 'OK, sir. Can you tell me what you have done up until this point?'.
Customer: 'Sure. You told me to write 'click' and I wrote 'click''.
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Tech Support: 'OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?'
Customer: 'Wow. How can you see my screen from there?'
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Caller: 'I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two weeks will I have my file back again?'.
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There's always one. This has got to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for 'Termination without Cause'.
Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!):
Operator : 'Ridge Hall, computer assistance; may I help you?'
Caller : 'Yes, well, I'm having trouble with WordPerfect.'
Operator : 'What sort of trouble??'
Caller : 'Well, I was just typing along, and all of a sudden the words went away.'
Operator : 'Went away?'
Caller : 'They disappeared.'
Operator : 'Hmm So what does your screen look like now?'
Caller : 'Nothing.'
Operator : 'Nothing??'
Caller : 'It's blank; it won't accept anything when I type.'
Operator : 'Are you still in WordPerfect, or did you get out??'
Caller : 'How do I tell?'
Operator: 'Can you see the C: prompt on the screen??'
Caller : 'What's a sea-prompt?'
Operator : 'Never mind, can you move your cursor around the screen?'
Caller : 'There isn't any cursor: I told you, it won't accept anything I type.'
Operator : 'Does your monitor have a power indicator??'
Caller : 'What's a monitor?'
Operator : 'It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??'
Caller : 'I don't know.'
Operator :'Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??'
Caller : 'Yes, I think so.'
Operator : 'Great. Follow the cord to the plug, and tell me if it's plugged into the wall.
Caller : Yes, it is.'
Operator : When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??'
Caller : No.'
Operator: Well, there are. I need you to look back there again and find the other cable.'
Caller: 'Okay, here it is.'
Operator : Follow it for me, and tell me if it's plugged securely into the back of your computer.'
Caller : I can't reach.'
Operator : Uh huh. Well, can you see if it is??'
Caller : No.'
Operator : Even if you maybe put your knee on something and lean way over??'
Caller  h, it's not because I don't have the right angle - it's because it's dark.'
Operator : Dark??'
Caller : Yes - the office light is off, and the only light I have is coming in from the window.
Operator : Well, turn on the office light then.'
Caller : I can't.'
Operator : No? Why not??'
Caller : Because there's a power failure.'
Operator : A power......... A power failure? Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in??'
Caller : Well, yes, I keep them in the closet.'
Operator : Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.'
Caller : Really? Is it that bad?'
Operator: Yes, I'm afraid it is.'
Caller : Well, all right then, I suppose. What do I tell them??'
Operator : Tell them you're too f --- ing stupid to own a computer!!!!!
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I miss you
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Posted:Jun 12, 2008 6:12 am
Last Updated:Jun 14, 2008 9:05 pm 2486 Views
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I Miss You
by Krystle Frame
In the morning when I wake up
And I open up my eyes,
I feel an aching in my heart
That's when I realize.
How much I really miss you
And long to have you near.
My heart is filled with sadness,
And my eyes are filled with tears.
At different times throughout the day,
I find I'm missing you.
And I wonder if, perhaps a bit,
Maybe you miss me too.
I miss you in the shower,
When I'm in there all alone.
And when I want to hear your voice,
And call you on hte phone.
When I check my e-mail
And find there's nothing there.
I can't help it that I worry,
And I put you in my prayers.
I think by now it's safe to say,
That I miss you very much,
And my heart will never be the same
Since it suffered Cupids touch.
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What i miss most (poem)
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Posted:Jun 12, 2008 6:11 am
Last Updated:May 15, 2024 12:15 am 2196 Views
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What I Miss Most
It's strange the things I miss most about you The way you smelled How you looked good in blue How you'd walk down the hall and smile as you pass
How we watched the fireworks while sitting in the grass. How good was the taste of your kiss How we'd lie in each other's arms enraptured in bliss The way I felt when you were near
How after you left I cried 'til I couldn't shed another tear The way your arms felt around me so snug and tight The way you made my darkness turn to light
How you used to make me laugh when I was sad How you helped me get through the good and bad How you said our love was true Is probably what I miss most about you.
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Should i feel guilty ?
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Posted:Jun 12, 2008 6:08 am
Last Updated:Jun 13, 2008 5:49 am 2426 Views
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Should I feel guilty?
Should I feel guilty for the care I give,
For helping my loved one in the life he lives?
Should I feel guilty for keeping him here,
For cleaning his messes, and wiping his tears?
Should I feel guilty for the things I do,
For one whose love for me was true?
Should I feel guilty for the choices I made,
Of caring for him as his life fades?
I sometimes wonder at the path life takes.
I know I'm not perfect, I've made mistakes.
But should I feel guilty? This much I know,
I'll answer with a resounding NO!
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My losses
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Posted:Jun 12, 2008 6:06 am
Last Updated:May 15, 2024 12:15 am 2147 Views
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My losses,
My loses,
My loses was with a call,
My losses was with a message,
My loses was with a man,
My loses came from them,
I made my loss that I was losing it,
Grab I to take away,
Losses that are so Dynamic,
My loss,
This is the loss that upon this soul,
My loses that I made it,
Loss it,
Iam losing that I may win,
Losing is the tight game,
Lose that is upon this soul,
Lose that I need to gain in profit,
Losers will fail,
Lose that I may win,
This is the calling of the lose,
That I may benefit,
Let me lose that I may win.
hhhh.. i wish i wont loose my own battle.. i wish i wont loose my love 
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Guilty Pleasures
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Posted:Jun 12, 2008 6:04 am
Last Updated:May 15, 2024 12:15 am 2240 Views
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In no way can we be together,
each bound to someone else;
so we have to make the most of
any minutes we can steal.
Let you passion overrule
your conscience this one time
Ancient Rites and Guilty Feelings
always travel hand in hand.
I have touched the love you have
for me and felt it in your kiss
and waited throughout eternity
to share a time like this.
How can what we do is wrong
when our bodies feel so right,
morning can ask its questions -
we have each other's arms tonight.
With guilt comes heightened pleasure,
the moment makes the risk worthwhile.
When two souls join in hormony
compulsion justifies the guile.
Think not of the betrayal our
consummation must contain
for if we never tell our story
we will ever inflict pain.
You know we two are not the first
and certain not to be the last.
We lie with shades of lovers
of the future and the past
so let's draw the darkness round us
as we share a bottle of wine,
put aside our guilty feelings
and celebrate the ancient rites
I take this from a poem website 
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Hate and miss him !
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Posted:Jun 12, 2008 5:11 am
Last Updated:May 15, 2024 12:15 am 2162 Views
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How come i could feel that ! i hate him because he seemed stepped away from me, i hate him because he dont even had 5 min time for me to send text messege from handphone.
But i miss him.. i do..
I miss to hug him.... December still long.. ohhhh.. what a torture !!!
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What she think about ???
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Posted:Jun 12, 2008 4:59 am
Last Updated:May 15, 2024 12:15 am 2090 Views
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I read this news about a 17 years old girl from Argentine that already have 7 !
I read that and ..wow...
She had her first baby at age 13, and then another one just a year after the first one ! and she also got twins...
The sad thing is, she had 7 from 3 different father, and the worse is she doesn't even know where those fathers are !!!
Its crazy !!
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The temptation
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Posted:Jun 12, 2008 4:40 am
Last Updated:Jun 12, 2008 5:19 am 2051 Views
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I hate one of my bad habit.... breaking a relationship, because i get bored easy.
I try not to feel the same about Peter, because what we had at Bali is really sweet.
I never feel the same with other man, secure and be who i am.
And now.. this feeling that "want to create problems" coming to me.
I don't want to end up my relationship with Peter.
But the longest relationship that i had is 4 years !! and other relationship is only last less than 8 months !
I can't understand why i "sabotage" my relationship... but this time i am trying hard to fight my self not to do it !
Peter is really busy and ask me to understand and he said he miss me.. but he doesn't answer my phone and not mail me !
He never into long distance relationship.. i don't know if he still want to maintain our relationship.. its only 2 month old !!
And even without me sabotage the relationship.. it seemed that we had some distance more than before especially this week !
I have to stay strong...
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**FUNNY**FUNNY**
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Posted:Jun 12, 2008 4:22 am
Last Updated:May 15, 2024 12:15 am 2153 Views
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Teacher: History is a very interesting subject. It tells you about what had happened in the past.
Student: Please teacher, I don't think I want to study history.
Teacher: Why?
Student: There is no future in it.
*******
Teacher: Ted, if your father has $10 and you ask him for $6, how much would your father still have?
Ted: $10.
Teacher: You don't know maths.
Ted: You don't know my father!
*******
Mother: David, come here.
David: Yes, mum?
Mother: You really disappoint me. Your results are getting worse.
David: But I will only get my report book tomorrow.
Mother: I know that. But I am going to Hong Kong tomorrow, so I am scolding you now.
*******
Father: Why did you fail your mathematics test?
: On Monday, teacher said 3+5=8
Father: So?
: On Tuesday, she said 4+4=8 And on Wednesday, she said 6+2=8.
If she can't make up her mind, how do I know the right answer?
*******
A mother and were doing dishes while the father and were watching TV in the living room.
Suddenly, there was a loud crash of breaking plates, then complete silence.
The turned to look at her father.
: It's mummy!
Father: How do you know?
: She didn't say anything.
*******
Girl: Do you love me?
Boy: Yes Dear
Girl: Would you die for me?
Boy: No, mine is undying love
*******
Man: How old is your father?
Boy: As old as me
Man: How can that be?
Boy: He became a father only when I was born
*******
Waiter: I've stewed liver, boiled tongue and frog's leg.
Customer: Don't tell me your problems. Give me the menu card.
*******
Teacher: Simon, your composition on "My Dog" is exactly the same as your brother's. Did u copy his?
Simon: No, teacher, it's the same dog!
*******
Father: Your teacher says she finds it impossible to teach you anything!
: That's why I say she's no good!
*******
Teacher: "Where were u born?"
Student: " Singapore , Sir."
Teacher: "Which part?"
Student: "All of me, Sir."
*******
A teacher was asking her class: "What is the difference between 'unlawful' and 'illegal'?" Only one hand shot up.
"Ok, answer, Joan" said the teacher.
"'unlawful' is when u do something the law doesn't allow and 'illegal' is a sick eagle."
*******
Teacher: "How come you do not comb your hair?"
Ah Kow: "No comb, Sir."
Teacher: "Use your dad's then."
Ah Kow: "No hair, Sir."
*******
A boy came home from school with his exam results.
"What did u get?" asked his father.
"My marks are under water," said the boy.
"What do u mean 'under water'?"
"They are all below 'C' (sea) level"
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