 | Blogs > Mrs_CIGAR > Happy NAILS to you!!! > Rumors abound |
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Rumor #1: Our store manager is about to be replaced. Rumor #2: The Operations manager is talking about quitting. Rumor #3: Our store is being watched very very closely by Corporate. I guess, and am somewhat relieved to hear that this isn't the normal operating pattern of this chain of stores. Which puts my mind at ease somewhat because I have just been trying and trying and trying to figure out what is wrong with me that I couldn't understand any of the policies and procedures and tasks I have been given personally and seen/heard about what others are being asked to do. I have one person/manager-type that I like personally but when are are wearing our vests he's the biggest pain in my ass. Imagine my surprise when he plunked himself down in my cage yesterday. I figured I was really in for it big time, but he kind of opened up. I did not know that he is in the same boat as the rest of us. Hired into positions for which we have NO experience, not given any tasks for which we were hired or the opportunity to complete or even start them, but being called on the carpet when they aren't done or done right. We talked a bit, and by his spending time back there he saw the impossible situation I have been placed in with something and has taken it off my plate. Yay for him. I think he felt a little empowered by making a decision like that. Someone came over from another store to help us out in the warehouse. I am relieved to know that the reason I couldn't accomplish a few thngs is because there is no way to do it. It wasn't that I wasn't doing it right or calling the wrong people. You can't get store credit from a vendor for free samples. No joke. I have been on the phone to companies who must think I am a total idiot. When I was unable to accomplish these things I finally had to throw in the towel and was ready to give a farewell salute. I got pulled into the manager's office and I told him that I just didn't seem to be the person for the position and felt the store might be better served by someone who could 'get it done' for him. I promised my immediate supervisor (the guy who looks like a cancer patient now) that I would give this three months and do my best to get my job cleaned up so they could get someone new in. But oh how I want to do this job. It isn't so much the money, although at this point that is critical as well. But I KNOW that given the right information and direction I can do this job. But the Operations Manager told some of us yesterday that he just doesn't think the Store Manager is trainable. I think that is the key. The SM knows less about our jobs and has very unrealistic expectations. Yesterday was the Grand Opening ceremony complete with news coverage and important people and ballons and $100 drawings and tool giveaways and what not. Most of us didn't even know it was scheduled and only the pretty people got to be present for it all. What really sucks is that we didn't even know there was left over cake in the breakroom. There are several BIG stores going in the same development where our store is. I spent yesterday applying online to all of them. They are still under construction so it will be a while before any of them are ready to start the hiring process. Gives me time to find out where I stand with the job I have now. I told my Boss Guy about it because I didn't feel it was fair to keep it to myself. Found out he applied as well. Three of us have made a pact that we go as a package deal. We get along very well and work as a true team. I think that's all I really want. I want to be part of a team and at the end of the day I want to come home and feel like I did a good job. I know that with the job I do my work will never be 'all done' or caught up. But I want to feel like I was successful at 3 out of 5 tasks a day. By October I want to be able to complete 9 out of 10. I think that is reasonable. Right now I come home exhausted with things piling up outside my cage, knowing it's just going to be worse in the morning. What I do is called an RTM Clerk. Return to Manufacturer. When a customer returns an item for any reason I call the companies and get credit back for the store if the problem falls into certain categories. Sounds pretty damn simple. It's broke, I send it back and we get our money back. Should not be a problem with that. What I won't do is lie about a product cause I know if I do that my credibility is shot and I'll never get a good response from the companies after that. If I return an item and say it's defective but it's not, they not only reverse the credit, but they charge us shipping on it as well. What to do, what to do. |
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8/1/2008 1:23 pm |
Don't worry. All I want is the combination to the safe!  A HALF CENTURY of history. 50th BIRTHDAY on NOVEMBER 24!!
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